Program/Project Manager 5

Partner with Lam's Business Units to develop Aftermarket/ Spares Operations scalable tools and processes that support new and evolving Service products/programs using technology and scalable solutions. Experience in Field Service Management software (preferred MS Dynamics) and/or SAP Customer Entitlement management solution. Implement plans for key initiatives and investment areas to achieve defined objectives, including structural capability to support a global Experience working in a Matrixed Global Organization, effectively collaborating across functional and geographic boundaries. Solve complex business problems and build solutions that will improve operations and support critical business strategies. Be part of a high-performing team, collaborate to drive execution, mitigate risks, ensure compliance with program or project timelines, and deliver results aligned with business objectives Maintained a culture of Continuous Improvement. Demonstrated success in driving and sustaining BKMs across multiple sites. Maintained an effective Training program that ensures a global presence of professional and qualified Global and/or Regional team members. Demonstrated commitment to process Documentation. Exposure with Customer Service tasks like Quoting, Pricing, Order Processing, Customer Warranty assessments, and returns. Excellent communication and presentation skills. Master's degree with a minimum of 8 years of industry experience or Bachelor's degree with 12 years' experience; or Technical college with 8-10 years of relevant work experience Experience in Field Service Management solutions (preferred MS Dynamics) and/or SAP Customer Entitlement management solution. Excellent oral and written communication Experience in Semiconductor industry Driving Global programs Exposure with Customer Service tasks like Quoting, Pricing, Order Processing, Customer Warranty assessments, and Returns. Strong Project Management skills. Strong quantitative skills and knowledge of data warehouse applications.