Sr. Mgr, North America Travel & Employee Services

Lead and manage a high-performing North America Travel and Employee Services team Develop and implement comprehensive Travel & Employee Services strategies that align with Lam's objectives Manage all aspects of the North America travel program, ensuring effective travel operations, quality assurance and supplier management processes and systems in place to comply with industry regulations and company policies Manage all travel and employee services suppliers and vendor relationships Implement the best practices and innovative solutions to enhance travel and employee services policies, processes, operations and systems, working collaboratively with cross-functional business partners such as engineering, people operations, payroll, accounting, compliance, financial planning & analysis, employment tax and legal, security and others Develop and maintain internal business partner relationships, enabling the effective communication and integration of travel and Employee Services policies and operations across the Company Maintain an effective quality assurance environment ensuring that we have robust monitoring of our Travel and Employee Services management operations in place to ensure compliance with controls and policies Implement key reporting and metrics to monitor compliance, operational efficiency and quality of service Bachelor's degree in business, or related field. MBA or master's preferred but not required. This is a high-profile role, requiring experience in collaborating, partnering and communicating at all levels internally and externally 12+ years of multi-national global experience, with experience in the management and delivery of Corporate Travel and Employee Services operations on a scale Experience of being part of a global team Change management experience and experience in iterative process and technology development and project deployment Demonstrated leadership and communication skills, with proven experience influencing stakeholders at all levels Experience working in a fast-paced environment and adapting to changing priorities Proven track record of managing and developing a high-performance team, with experience in working within a global team Proven analytical skills, with a strategic mindset and attention to detail Experience with Concur Travel tools implementations and enhancements.