Operations Manager - (M3)

Provides direct supervision to a team of CE's supporting Micron Technology's F4 Fab in Boise, ID Develop and/or maintain customer relationships with all relevant individuals. When restrictions are lifted, perform face to face interactions with customers management staff. Weekly tie offs with counterparts in applicable Fab to ensure Quarterly Business Review data is reconciled as needed. Manage, coach and directs all customer engineers in applicable Fab. Responsible for salary planning, career planning, corrective actions where necessary, establish objectives and performance appraisals. Give formal updates to all employees. Business, new hires, new products. Initiate reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability. Responsible for account planning with Account Sales and APM's. Provides support plan for system sales and field engineering. Responsible for financial forecast for applicable Fab. Responsible for cost efficiency with the account measured by the financial result. Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification. Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. Ideal candidate will have the following skills/experience: Experience leading teams in challenging environments. History of cross functional experience working with BU/SBU/FSO teams to solve critical issues. Demonstrate exceptional communication skills. Able to work well with internal and external teams. Comprehensive knowledge of P&L and QRAM programs. Knowledge of AGS dashboard and metric tracking. Understanding of CRM Passdown and expectations. Proven history of developing direct and eventual reports. Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees Problem Solving Exercises judgment within defined procedures and policies to determine appropriate action. Interaction requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.