Inside Sales Manager

Inside Sales Manager

Tosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution.

Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".

Position Charter

The Inside Sales Manager is responsible for leading customer service and sales operations through the customer order lifecycle. This includes customer quotations, order processing, expedite/order follow up, customer portal management, consignment management and related duties.

Position Profile

Labor Grade: ☒ Full-time ☐ Temporary ☐ Non-exempt ☐ Part-time ☐ Contract ☒ Exempt

Reporting Relationships

The Customer Service Manager reports to the Sales Manager.

Major Duties and Responsibilities

Manages the work and career development of sales operations and customer service team, including staffing, objectives, priorities and development

Customer quotations, order processing, expedite/order follow up, customer portal management, consignment management, returned goods and related duties

Develops and executes policies, processes and procedures related to the functions above

Addresses customer complaints related to execution of sales orders and customer agreements

Provides support to global sales activities, including processing customer orders, supplying price quotations, sales terms and conditions, trade compliance, consignment inventory management, receivables, collections, customer portals, shipping, sales statistics, and other related activities

Continuous Improvement Projects for better customer service, on-time delivery and profitability

Education

Bachelor’s degree in business, marketing, engineering, or finance preferred

Five or more years of relevant experience required Inside Sales Manager 

Skills and Qualifications

Leadership

Knowledge of the organization’s products and customers

Demonstrated project management capability

Demonstrated process improvement capability

Strong verbal and written communications skills. Capable of communicating across department, country and organization boundaries

Working knowledge of ERP, especially quotations, order processing, planning, manufacturing and shipping

Ability and willingness to travel domestically and internationally

Experience in implementing and monitoring quality systems and process controls.

Proficiency with a variety of computer applications including Excel and Windows Office

Competencies

Action Oriented

Drive for results

Dealing with Ambiguity

Approachability

Business Acumen

Customer Focus

Ethics and Values

Integrity and Trust

Active Listening

Organizing

Developing Direct Reports

Negotiating

Perseverance

Presentation Skills

Problem Solving

Process Management

Driving for Results

Time Management

Written Communications

Physical Requirements

Must be able to stand and walk for brief periods of time

Must be able to sit for extended periods of time

Must be able to communicate both verbally and written

Tosoh SMD, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans.

Qualifications