Global Product Support (GPS) Engineer III Senior

1. Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Work with Manufacturing to develop procedures and participate (if required) on New Product final test Participate in or own CAPA process. Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Explains difficult or sensitive information; works to build consensus