Global Product Support Engineer (all genders)

Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required. Installations and/or relocations of equipment at customers' sites. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. Assist in complex field modifications and updates as released in Engineering Change Notifications. Maintain records and reports as required to properly coordinate activities with supervisors and customers. Assist in the planning, management, and execution of projects of a limited scope and duration Providing high-quality on-site support for repair and maintenance service of complex electro-mechanical systems. Assists with the full installation and relocation processes, including system start-up services Technical education in electronics, engineering or other applicable field (LAP/HTL) Work experience would be an asset but not a requirement Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location Understand and work from electrical and mechanical schematics and diagrams Ability to interpret operation manuals to determine root cause of tool failures Experience in Microsoft Office Suite Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail Perform effectively in a demanding environment with changing workloads Adhere to customer rules and policies regarding worksite behavior and safety Able to travel frequently