Field Services Site Team Leader

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you who hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Though this position is not currently open, we do anticipate hiring for this role in the near future. If you're interested in future opportunities with WGNSTAR, we encourage you to submit your application today. A member of our Talent Acquisition team will reach out if your qualifications align with the requirements of the position

Schedule: M-F Day Shift
Pay Rate: $105,000 Annually 
Location: Chandler, AZ
Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.  

Principal Duties and Responsibilities:

• Coordinates project activities from inception to completion with account management, order entry, human resource, planning, customer, procurement and engineering utilizing both Watlow and Customer systems.
• Manages and maintains the installation schedule, including regular review with the customer and Watlow management to ensure timely and efficient delivery of services
• Directly responsible for installation technicians team production, schedule and efficiency
• Linkage with customer and other trades to resolve obstruction issues and delays in scheduling.
• Revises installation schedules and priorities as result of an evolving project schedule
• Forecasts operational maintenance with increasing cost effectiveness with Regional Field Services Manager
• Reviews and analyzes installations, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications and operating or installation problems
• Responsible for promoting a safety culture, ensuring that all safety requirements and training needs are met, managing safety incidents, compliance, and reporting both internally and to the customer
• Oversees all aspects of managing the employees on the team, including: recruiting, training, coaching and development
• Collaborates with other corporate functions, including Finance, Safety, Engineering, Sales, Manufacturing, and Supply Chain to drive continuous improvement and improve efficiency

Requirements:

• 5+ years’ experience managing a field service team of 20+ team members
• Must be in the Phoenix Area, or Ocotillo, AZ
• Field experience working in a Semiconductor Sub-Fab
• Project Management experience (Lean or Greenfield a plus)
• OSHA 30 certification
• Intermediate Proficiency with Excel, PowerPoint and other Microsoft Products
• Intermediate Proficiency in reading, writing, and analyzing blueprints
• Demonstrated proficiency in managing customer relationships at multiple levels within the customer organization

Physical Effort/Activities:
May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, ability to bend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.