Field Service Technician I

Description

POSITION SUMMARY

Under direct supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. This position requires availability to work a compressed night shift schedule (6:00 p.m. – 6:00 a.m.) on a regular basis.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Flexibility- Willing and able to work hours and days outside of the assigned work schedule. This cover shifts such as nights and weekends. Advance notice regarding a change to the work schedule shall be provided at the earliest opportunity, but cannot be guaranteed at all times. 
• Ability to interpret operation manuals to determine the root cause of tool failures.
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer's system.
• Perform preventive maintenance with direct supervision.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.

Qualifications

Education

• High School or AS Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Zero (0) to Four (4) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of computer systems, including software packages such as Microsoft Office and Internet Explorer.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.    
• Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.
• Verify a good driving record if servicing a customer off-site.
• Ability to lift up to 35 lbs. unassisted.