C

Field Service Technician

Coherent
Full-time
On-site
Santa Clara, United States

Location: Midwest US region (i.e., IN, MI, OH) – Position will be located near a major city/airport.

The successful candidate will be responsible for performing the on-site installation, preventive maintenance, repairs, and training, for high powered CO2 and fiber laser sources. This role will play an important role in serving as a company liaison between customers, technical support, engineering, and administrative teams. 

Essential Functions and Responsibilities:

  • Fulfill a critical role in the delivery of “best in class” service for Coherent products and customers
  • Perform on-site installation, training, preventative maintenance, repairs, and upgrades of complex laser sources and optical systems
  • Troubleshoot and diagnose product issues directly with customers, technical support teams, and business unit engineers
  • Provide remote service and visual support as required to ensure optimal product performance
  • Advise management on customer satisfaction, product quality/reliability, and continuous product improvement
  • Support sales related activities and process applications as needed
  • Manage a local and/or an on-site inventory of service spare parts
  • Approximately 80% travel required including some overnight stays

Education and Work Experience 

Required Qualifications:

  • Associate's degree, technical certificate/degree, or technical equivalent
  • Valid driver’s license and passport 
  • Ability to work within a team environment and independently
  • Able to travel domestically and internationally (primarily to Canada) up to 80%

Desired Qualifications:

  • 3 - 5 years relevant field service experience
  • Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
  • Technical reading, writing, and schematics comprehension experience
  • Exceptional customer service skills
  • Command of the verbal and written English language
  • Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
  • A highly functional individual both independently and within a team environment

Physical Requirements

  • Field engineers must be capable of a 50 lb. non-assisted lifting capacity
  • Other ergonomics considerations are reaching, twisting, bending, awkward positions, grip strength.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work


 

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.