Field Process Engineer 4

Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites. Serve as key field support for beta sites, evaluations, and first-in-fab installations. Design and conduct experiments, collect and analyze data, generate reports, and provide recommendations to optimize device architecture and process modules. Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis. Develop new or modified processes, define best-known method process recipes, and partner with hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements. Collaborate with cross-functional teams and customers to understand their needs, technology roadmaps, process flows, requirements, and business challenges. Represent Lam to our valued customers and deliver exceptional customer satisfaction. Present technical and marketing materials with a win-win mindset to keep customers informed about products and services that address their needs. Provide technical leadership, support, and instruction to Field Service Engineers, Technicians, subcontractors, and customers on installations, repairs, and operations, and coordinate the application of new procedures. Collaborate with Field Service Engineers on complex problems impacting process output. Coordinate statistical analysis of failure rates and develop continuous improvement plans (CIP). Recommend design changes to key technical solutions and process development, and monitor performance trends. PhD in Electronics, Chemistry, Physics, Materials Science, or a related field; or Master of Science with 3+ years of relevant work experience; or Bachelor of Science with 6+ years of work experience. Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. Excellent written and verbal communication skills, along with strong customer relationship abilities. Ability to work in a cleanroom environment while wearing personal protective equipment or a cleanroom suit, and be available for on-call support if needed. In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE). Effective organizational skills with the ability to manage multiple tasks simultaneously, adapt to shifting priorities, and meet business needs and deadlines. Excellent interpersonal skills with the ability to work effectively with diverse teams, customers, and partners. Collaborative mindset in matrixed environment.