Customer Support Technician III - (T3) Night Shift

1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers. Assists in planning, communicating, and co-ordinating support plans with customer management. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Assists in the preparation of and participates in customer meetings. Develops and implements plans to increase productivity. Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks Has a good understanding of how the team integrates with others to achieve objectives May provide informal guidance and support to more junior team members Uses communication skills to regularly exchange information