Customer Support Applications Lead Engineer
Allegro MicroSystemsThe Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.
The Opportunity
The Customer Support Lead Applications Engineer at Allegro MicroSystems will be responsible for providing expert-level technical guidance and support to our global customers, field application engineers (FAEs), and sales teams, particularly for highly complex and escalated issues. This role involves leading problem resolution efforts, mentoring junior applications engineers, strategically influencing product roadmaps based on customer insights, and ensuring best-in-class customer satisfaction. The Lead Applications Engineer will leverage deep technical knowledge of Allegro's innovative sensing and power solutions to support customers from design-in through production, contributing directly to Allegro's mission of leading the world toward a safer, more sustainable, and autonomous future.
What You Will Do
Provide systems and application engineering support to customers working with our sales and field applications engineers
Work with other application engineers to develop collateral to outline the value proposition and use of our products in customer products/applications
Focus on the No Touch Customer Journey (online engagement and support) to deliver superior customer outcomes and customer experience
Perform teardowns of customer products to gain better understanding of customer application requirements and develop system level knowledge
Champion the generation of technical notes, application notes, simulation tools, demonstration platforms and hardware reference designs required to make customer evaluation and development with our products easy and simple.
Interact with and provide guidance to product marketing and technical teams to create differentiated products and solutions for the target markets
Assist with special projects, corporate events, tradeshows, webinar, etc.
Focus on execution and results with a high standard for performance
What You Will Bring
Bachelor or Master of Science Degree in Electrical or Electronics Engineering
Familiarity with laboratory test equipment such as oscilloscopes, power supplies and voltage and current meters
Ability to design and build basic hardware such as printed circuit boards, data acquisition systems, custom cables as well as hand soldered application boards
Not mandatory but desirable to have high voltage laboratory experience
Programming skills in MATLAB/Simulink, C/C++
Clear written and verbal communications skills
Strong teamwork skills
Experience developing partner networks and/or development communities
Ability to travel to visit customers within Asia