Customer Engineer III (C3) - Mask Process Tools Products

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime. Verifies operational quality of system equipment. Assists senior engineers as needed. Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems. Strives to perform BKM's. Follows all IP guidelines. Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value. Complies with all safety procedures and consistently demonstrates safety as a value. Has established skills to perform a range of day-to-day activities Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area Has no supervisory responsibilities; manages own workload Uses communication skills to exchange information