Associate Engineer- IT ETD Site Support

Provide 24/7 on-call support in rotational shifts Ensure SLA compliance for all tickets Collaborate with engineers to resolve or escalate issues Deliver technical support for issue resolution Improve support processes for recurring issues Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities Manage incident and problem resolution Continually improve operations through routine monitoring of system performance metrics and proactive actions. Review system log files, perform trend analysis, and manage configuration, incident, and problem management processes. Recommend and collaborate with Solution and Enterprise Architects on system or architectural changes to enhance performance, ensure high availability and scalability, or introduce innovative technologies. Ensure architectural consistency and provide technical direction through roadmap planning, knowledge management, and disaster recovery plan development and testing. Create comprehensive documentation for any environmental changes or innovative technology deployments, serving as reference architecture for the global operations team. Ansible, Kubernetes / OpenShift, RH Satellite, Zabbix Virtual Machines, Containers, Cloud (AWS / Azure / GCP) CI / CD (Jenkins) Ability to learn and use multiple utilities and tools that support operations monitoring and alerting Participate in and learn new solutions through condensed knowledge transfer session BTech in Computer Science, Electrical and Electronics Engineering or Any Specialization. CGPA Requirement -7.0