A&D Inside Sales Coordinator

Coherent A&D is seeking a qualified Inside Sales Coordinator to work with existing & potential customers, provide support before & after the sale transaction, and answer customer’s inquiries effectively in a timely manner.  This position includes quote generation, approval tracking, documentation, customer portal support, order admin and customer service tasks. The hire must be able to manage their workload and priorities to ensure efficient and timely task management and provide status updates as needed. The hire must have a teamwork mentality, strong attention to detail, and customer satisfaction focus, which is crucial for building and maintaining customer relationships. This position works with Sales Account Mgrs., and other cross-functional departments to ensure customer’s questions are answered, orders get processed through fulfillment, and assigned work is completed with the best quality of service while adhering to company’s policies, mission, and values. 
 

Primary Duties & Responsibilities

• Identify, qualify, and follow up on leads that come into the A&D business group.
• Quote generation and approval tracking.
• Process improvements/development support.
• Documentation and customer portal support.
• Respond to customer inquiries in a timely and professional manner.
• Act as liaison between Customers and Sales Account Managers. 
• Receive, validate, process, and track customer’s purchase orders using company’s ERP system as well as acknowledge orders once scheduled/rescheduled. 
• Provide sales order updates, issue RMA documentation.
• May need to interact with Product Line Leaders, Operations, Legal, Contracts, Finance, Planning, Production, and other applicable personnel to get information, timely approvals, and answers for customers.
• Proactive, self-directed daily follow-up on job related tasks. 
• Other Sales, Customer Service, and Order Management duties as required.

Education & Experience

Education: Minimum Associate Degree. Bachelor’s Degree preferred.

Work Experience: Minimum of 6-8 years of related experience.

• Prior customer service, order administration, and/or sales support experience in a technical environment required.
• Experience preparing or processing quotes required. 
• Experience processing sales orders and RMAs required.
• Experience communicating directly with customers required.
• Technical background, knowledge, or experience preferred.
• Sales training and onboarding experience preferred. 
• Experience with Microsoft Office 365 tools required.
• Familiarity with an ERP system required (IFS and/or Oracle is ideal).
• Familiarity with a CRM database system required (Salesforce is ideal).

Skills

• Strong attention to detail, including the ability to follow through on multiple and changing priorities with a sense of urgency.
• Able to work productively in a fast-paced environment with a focus on self-motivated customer response.
• Exceptional team player. Ability to remain helpful with a “can do” and “find a way” attitude at all times. 
• Process driven. Enthusiastic with a willingness to learn and share ideas.
• Excellent interpersonal skills as well as excellent verbal and written communication skills.
• Strong time management and organizational skills.  
• Ability to excel in a cross-organizational, cross-cultural, multi-location team environment.
• Self-motivated and able to work productively with minimal supervision.
• Aptitude in decision-making and problem-solving.
• Understanding of Defense business and ITAR preferred.

Working Conditions

Remote position working from a home office space. Must be knowledgeable with operations and comfortable working with cross-functional and multi-location personnel. 

Lead and Marketing Support (25%) – Use of digital tools for lead management, lead qualification, and providing updates to the Sales team. Travel to support Sales Account Managers in conferences, symposiums and/or trade shows. Travel must be efficient and cost effective. 

Sales Team Support (25%) – Virtual collaboration and documentation using digital tools. Serve as liaison between remote Sales department and cross-functional departments.

Administrative and Operational Support (30%) – Maintain and update CRM database with client information, sales activities, leads, and opportunities. Process orders in the Company’s ERP systems and track orders through fulfillment. Reports and sales data analysis.

Customer Communication (20%) – Engaging with customers through virtual channels. Primary point of contact for customer inquiries related to orders, products, and services via email or phone. Remote customer service issue resolution to ensure high level of customer satisfaction.

Physical Requirements

Must carry multiple tasks/assignments in parallel and interact successfully with a wide variety of personnel.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State."