CS - DUV TW Regional Central Technical Support Engineer (Top & Bottom) - Tainan

Introduction to the job

Are you a team player who wants to be the connection axis between problems seen at top-ranked high tech customers and the solution in a diverse environment? Then join us in our Taiwan regional Central team of technical experts. The goal is to remotely solve technical challenges, and/or travel to local office for collaborating with local 2nd liners as well as customer fab with OTS (up to 10% of your time).

ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs ASML Customer Support organization is responsible to repair the systems as soon as possible. For this reason ASML ensures 16/7 support by covering 16 hours in 2 different shift model at offices across whole Taiwan.

Role and responsibilities

A role as TW Regional Central Technical Support Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:

1.Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a TW Regional Central Technical Support Engineer. It is important to have good alignment on expectations with the local team and your other TW Regional Central Technical Support colleagues across Taiwan sites within this problem solving process. Involving additional help from development engineers helps to drive fast incident resolution. On-site support is also required to solve the problem at the local office and customer fab.

2.Next to solving a technical problem, the TW Regional Central Technical Support Engineer is responsible to start the process to prevent the issue of happening again in future. Collaboration with the local team of FSE/2nd liners/OTS to build up the knowledge and experience database for achieving the goal.

3.The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable within TW Regional Central Technical Support Engineering teams.

4.Sharing knowledge and expertise amongst colleagues within the TW Regional Central Technical Support Engineering teams and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.

Education and experience

Bachelor/Master degree in technical science (Physics, Mechatronics, Electronics, Mechanical Engineering, etc.) or equivalent experience is desired

Preferably 3 or more years of experience as a Customer Support Engineer in a technical environment, as well as proven troubleshooting skills

Knowledge of ASML equipment on a specialized technical level is a prerequisite.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

“Get things done” mentality

Pro-active attitude

Strong analytical skills

Interpersonal abilities (Can relate well to others, both colleagues and customers)

Effective communicator in Mandarin and English (both oral and written)

Customer-oriented

Flexible in working hours, travel and work environments

Team player

Stress resistant

Other information

The TW Regional Technical Support Central Engineer Bottom team supports wafer stage and wafer handling systems while the Top team supports reticle stage and reticle handling systems. Both teams troubleshoot system dynamics that affect scanner performance for their respective stage systems. Technical skills required for these 2 competencies are the use of Matlab to diagnose signal traces as well as various offline software tools to analyze register dump files, event logs, visual modeling tools, etc. Engineers in this competency work with servo control, mechatronics, pneumatic and thermal system control, mechanical engineering and electronics to trace signals with software tools and schematics.. This requires a strong analytical skill-set combined with clear and understandable communication. Next to that it is required to have affinity with hands-on skills.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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