Applied Materials is the world market leader for special systems and manufacturing processes in semiconductor, electronics and display technology. We provide the technology to manufacture nearly every new chip and advanced display in the world.
To strengthen our team, we are looking for you as Oder Management Specialist, mainly responsible for the accounts in Central Europe to support Consignment Spare Parts, Repairs and TKM Billing. This is a support function to improve our spare parts efficiency.
Your key responsibilities as an Oder Management Specialist
You will be responsible for the successful management of customer account for spare part contracts. You will ensure timely completion of all activities related to spares contract, accurate billing, and reconciliation. You work on a regular basis with local Operation (Applied Materials customer service), Customer, Order fulfillment, Customer service representative, Planning, Purchasing, Marketing, Logistics, Finance, Sales.
Order Management:
- Consignment & Backlog management
- Critical orders & Downs follow-up
- Invoice & billing queries, TKM Billing support
- Customer ERP data integrity & pricing data alignment
- Customs and Contract repair support
Customer and Account Team Support:
- Point of contact for customers regarding Spares operational issues and escalation management
- Pre-Sales support
- Managing escalations from internal customer
Billing:
- On time billing for customer accounts on time (monthly + weekly pre-reconciliation).
- Ensure Ship Not Billed activity/billing aging is minimum. Find solutions when discrepancies are discovered.
- Responsible to manage and resolve customer inquiries/dispute in collaboration with local Customer Service team and Sales team.
Inventory Management:
- Ensure 100% alignment between customer and Applied Materials system (Quarterly book to Book – Yearly Physical inventory)
Reverse Logistics:
- Process all reverse supply chain and failure analysis.
Your education and experience
- Bachelor’s or Master’s degree with minimum of 5 years working experience in customer service
- Knowledge of supply chain processes, general business processes in spare parts & service industry would be appreciated.
- Tools: Microsoft office product, Advanced Excel knowledge (Pivots, VLOOKUP’s, Charts etc.), SAP/CRM experience
- Fluent in English and additional language would be an advantage
- Customer focus, empathy, active listening, patience in order to build positive relationships
- Strong communication skill, curiousity, team spirit, analytical and problem-solving skills
- Semiconductor experience and Project Management experience is beneficial as well
- Location: Dresden, Germany, other European locations, or working from home is possible.
What you can expect from us:
- Onboarding with industry experts from the Applied Materials global team and a local buddy.
- Learning and development opportunities through continuous professional training and personal skills development.
- A variety of tasks in an innovative and international technology company.
- Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay and an Urban Sports Club membership.
- Flexible working hours with the possibility to combine working from home or from the office.
- 30 days of vacation in Germany
Make Possible with Applied Materials.
Your recruitment contact: Falk Bierig (falk_bierig@amat.com)
#LI
Qualifications
Education:
Associate's Degree
Skills:
Certifications:
Languages:
Years of Experience:
1 - 2 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 10% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.