CS DUV Tech Support Manager

Introduction

·This is a management position in charge of the CS Team (DUV_이천사이트)·The primary responsibilities of the team are demos, evaluations at customer sites, driving adoption of our products and fostering collaboration with customers. ·This role is responsible for the success of the team in carrying out these tasks, their training and managing them according to the business priorities and changes. ·The position will require close interaction with local teams at customer sites, sales and marketing as well as various stakeholders in HQ.

 

Functional competency

·Site operation & direction: Develop short term and long term operational plans balanced in terms of product, efficiency and people and drive continuous improvement and innovation·Manage customer relationship & site performance          ·Business and commercial sense·Organization development by developing effective organizational structure, and build skilled and engaged teams, create safe environment to work

 

Experience

·BS or MSc in engineering related major; physics, optics, chemistry, electrical engineering, materials science or mathematics.·15+ years of experience in High-tech industry (multinational company is preferred.·5+ years of people managing experience, managing technical customer support teams.·Experience with field operation preferred.·Establish Strategic relations with customers. ·General project managing expertise required.

 

Capabilities & Soft skill

·Project managing capability, on-time delivery of project milestones.·Stakeholder management skills developed in matrixed organization for alignment locally & globally.·Open & speak-up style leadership, with people/team development.·Able to manage customer pressure(towards own and the team).·Utilize appropriate escalation channels to address and solve problems & meet customer demands.·Support organization to achieve customer agreements and manage site performance.·Understand Customer needs and strategic management of customer issues.·Ability to think and act strategically as well as operationally, Strategic communication.·Agile to learn technology based on the experience, young talent having leadership potential. ·English proficiency in verbal and written communication.* Working Location : Icheon 

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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