ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.
The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.
Regional Product Support Engineer (RPS)
Location: Hwaseong, South Korea
The Role
ASM is recruiting for Regional Product Support (RPS) Engineer for Thermal ALD process equipment. You will be part of a team providing technical support / trouble shooting at client site. As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our toolsets at customer sites. As a Regional Product Support, you will be responsible to understand our customers’ needs and provide support to ensure we deliver quality service and add value to and even aim to exceed customers’ expectations.
Responsibilities
- Manage all customer and field escalation with a sense of urgency and escalate quickly to ensure prompt resolution if this cannot adequately be done by you.
- Consistently provide fast, quality solutions to field and customer personnel and create new Best-Known Method (BKM) and ensure such learning is driven into ASM’s business process DNA to ensure this or other problems with the same type of root causes do not recur.
- Exercise good judgment within broadly defined practices and policies in selecting methods, techniques, tools and evaluation criteria for obtaining desired results.
- Lead, manage and teach problem solving and root cause analysis.
- Strong ability to explain highly technical and complex information to peers, management and customers both in verbal or written English.
- Demonstrate highly evolved phone and computer skills that allow quick and efficient troubleshooting remotely.
- Be willing to travel domestically and internationally (Japan/Korea/Singapore/America/Taiwan/Netherlands) as required, typically ~50% with occasional protracted travel spanning weeks.
Qualifications
- Bachelor’s degree in an Engineering discipline, with a preference for a master’s degree.
- Over 7 years of relevant experience in a Semiconductor equipment manufacturing field, preferably in ALD/EPI/CVD/Furnace.
- Ability to handle all customer situations, developing action plans then presenting and driving resolution to both ASM and customer.
- Strong positive attitude, ability to work in a team environment or individually, drive meetings, provide guidance to co-workers, and foster excellent internal ASM relations.
- Solid logic based troubleshooting skills, ability to teach co-workers
- Ability to work responsibly with all ASM resources and departments in a multifunctional high paced atmosphere independent of supervision on highly complex problems
- Ability to handle multiple tasks simultaneously and be able to organize and run a meeting
- Be a system expert for support of field problems, travel to customer site domestically and internationally with short notice
- Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process, Application)
At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.
So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.