IT Support Specialist
Austin, Texas
Global Operations – IT /
Full Time /
On-site
For nearly four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for an award-winning culture, which was built on a foundation of inclusion and fairness, meaningful community engagement and delivering enjoyable employee experiences at every turn. But we couldn’t do it without our extraordinary workforce – and that’s where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career!
As an IT Support Specialist, you will be integral to supporting our Austin office and collaborate cross functionally with our various sites globally! In this position, you are responsible for a mixture of front line and advanced IT support needs within the organization. Provide quick response to and timely resolution of assigned tickets while providing a very high level of customer care. You will help with any walk up/phone call interactions requiring personal assistance as well as continually looking for ways to improve processes and delight customers.
Responsibilities
- Provide Tier 1, 2 & 3 IT support to our end users
- Respond to requests for technical assistance in person, via phone and electronically
- Provide end users a predictable, consistent connection with the Technology Services team
- Diligently handle expectations with end users by setting reasonable deadlines
- Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Redirect problems to appropriate resources or escalate situations requiring urgent attention
- Know the latest technology and associated changes and/or updates
- Follow existing policies and procedures; update as needed
- Maintain internal FAQ / KB articles
- Provide advanced ticket escalation and support to other team members as required
- Assist IT leader with various projects and tasks
- Working on a rotation system to assist with new hire setup and onboarding
- Provide after-hours on call support - on average 1 week every 2 months
Required Skills & Qualifications
- 5+ years of experience in a corporate IT support environment
- Excellent customer care skills with a “delight the customer” mentality
- Good social, communication and interpersonal skills
- An interest in problem solving with the ability to maintain composure and focus while solving problems
- Strong ability in resolving PC hardware issues on Intel platforms
- Advanced Microsoft Windows 7, 10 and 11 troubleshooting
- Experience using and supporting Apple Macintosh, Mac OS and iOS
- Advanced skillset using and supporting Microsoft Office 365
- Strong analytical, troubleshooting, problem-solving and performance tuning skills
- Team player and able to complete tasks independently with minimal direction
- Strong drive for career growth, professional development and mastering new technologies
- Available for occasional travel
This is a fully on-site role and is not available for remote or hybrid remote work schedule.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
#LI-CC1 #LI-Onsite
Diversity drives innovation at Cirrus Logic. Different approaches, ideas and points of view are both valued and respected, and employees are rewarded for their skills, experience and performance. Additionally, Cirrus Logic is an Equal Opportunity/Affirmative Action Employer, and we do not discriminate on the basis of race, color, national origin, pregnancy status, marital status, gender, age, religion, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
