Location
Kumamoto, Japan
Team
Quality
Work experience
10-15 years
Educational background
Chemical Engineering, Mechanical Engineering, Electrical Engineering, Other technical backgrounds
Travel
50%
Workplace type
On-Site
Fulltime/parttime
Full time
Introduction to the job
Customer Quality Manager for JASM and Rapidus
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Role and responsibilities
Customer quality manager reporting to Japan customer team quality manager
- Customer quality advocate from intake management, solution delivery and VOC management
- Gateway of quality issue intake, investigating known issue, defining containment and perform analysis escalation
- Key driver for solution of quality issues in corrective and preventive actions
- VOC management on quality in line with customer priority and ASML Japan CT team support
Education and experience
Bachelor or Master degree in Engineering and more than 10yr experience in quality manager preferred
Skills
Customer Quality Management in semiconductor manufacturing system industry
- Business acumen catching customer production priority and corresponding needs to ASML
- Knowledge on QMS performing all quality issue escalation and operational steps in compliance way
- Excellent command of English and Mandarin is preferred in response to customer needs
- Soft skill and strong mind to collaborate with cross sectoral owners in ASML and suppliers
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
EOE AA M/F/Veteran/Disability
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