Service business manager

Introduction to the job

To manage and Drive service business execution, as well as process improvement, between ASML and major customers

Role and responsibilities

• Project Leader, upon service business requirements, take lead to align, initiate, plan, execute, close/rollout project and proposal among cross-sectors stakeholders. Projects and Proposals include service product, process improvement or develop and deploy, end to end.
• To manage and Drive service business execution, as well as process improvement, between ASML and major customers
• Service Level Agreement contract renewal
• To renew SLA for local customers and cross-region customers on-time, by making proposal with rationale and service strategy to get deal approval (pre-DST and DST) & negotiation with customers & rollout.
• To be accountable for SoW Scope of Work (w legal team), service menu, cost calculator (w finance controller), CTL submission
• Business Forecast / MOR & RFF
• Optimize Service Business Process

Education and experience

BS in Engineering or related field; knowledge and experience in semiconductor industry; MBA is a plus.

Skills

Competencies

• Able to lead cross-sector project team, to simplify business process from end to end
• Able to quickly understand internal and external customer needs, influence without hierarchical power, to overcome obstacles in his / her cross-sector project to meet business results and timeline.
• Hands-on, attention to details, able to multi-task.
• Able to explain complex technical & operational details, in executive summary to cross-sector senior managers.
• Excellent presentation, communication skills in English, multi-cultural environment.
• Excellent Excel, Macro, PowerPoint skills.
• Self-driver, proactive initiatives for continuous improvement.
• A team player, willing to take extra step to cross process gap.
• With broader view, do the right thing for the company.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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