Position:  Desktop System Specialist
Location:  Livermore, CA
Job Id:  5280
# of Openings:  1
DESKTOP SYSTEMS SPECIALIST
FormFactor, Inc. 
Livermore, CA
 
In a world driven by the increased demand of technology, semiconductor manufacturers require a trusted partner to pioneer the frontiers of advanced integrated circuits (ICs).  FormFactor, Inc (FFI) is the world's leading supplier of semiconductor test and measurement products that power electronic systems used in computing, consumer-technology, automotive, Artificial Intelligence (AI) and other applications.  Our cutting-edge solutions are the driving force behind the testing of ICs that power electronic systems across computing, consumer technology, automotive, Artificial Intelligence (AI), and myriad other applications.
 
As a leading player in the semiconductor industry, FormFactor actively seeks out individuals who are not just employees, but passionate contributors eager to thrive in an ever-evolving landscape. At FormFactor, we are not just shaping the future of semiconductors; we are rewriting the narrative of innovation itself.
 
Our commitment extends beyond the technical realm to the very fabric of our culture. Rooted in our core values—Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People—we foster an environment where diverse perspectives are not only welcomed but celebrated. Join us in experiencing the exhilaration of collaborating with a dynamic team, pushing the boundaries of what's possible, and contributing to a workplace where your voice is not just heard but valued and empowered. Become an integral part of our journey as we collaboratively Form Our Future Together, setting the stage for a new era in semiconductor excellence.
 
This is an onsite fulltime position located in Livermore.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provides fulltime (40 hours) onsite IT technical support to local and remote workforce via, but not limited to, in-person walk-up, phone, e-mail or automated ticketing.
  • Performs troubleshooting on and configures, deploys and supports local and network devices and peripherals such as desktops and laptops, manufacturing workstations and tools, conference room audio visual systems, phones, printers, etc.
  • Fosters and maintains professional relationships with internal business users including manufacturing engineers, managers, executives and colleagues to meet or exceed expected customer service commitment.
  • Documents incidents and resolutions, escalating issues to other IT groups, IT management and/or other business areas when necessary.
  • Provides training as needed to users on software, hardware, conference room audio visual systems, and business communication platform.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
  • Minimum of 3 years’ hands-on experience with diagnosing, troubleshooting and resolving technical issues.
  • Associate degree in Computer Science preferred.
  • A thorough understanding of computer and network systems technology including basic networking protocols such as DHCP, DNS, TCP/IP, VLAN, etc.
  • Working knowledge of: Microsoft 365 and Entra admin centers, SCCM, current and legacy Windows OS, Active Directory, Microsoft Office applications, ticketing system.
  • Requires excellent communications skills both verbal and written.  Demonstrated ability to communicate technical training and support to non-technical users.
  • Demonstrated ability to manage projects and priorities effectively and respond with appropriate level of urgency.
WORKING CONDITIONS
  • Sitting, standing, stooping, bending, or crouching for prolonged periods of time – up to 8 hours per day.
  • Occasional lifting up to 25 lbs. or more.
  • Work area has fluorescent lighting and air conditioning.
  • Moderate to loud noise level.
  • Must be available to work evenings and evenings for on-call rotation up to 2 times per quarter.
  • Able to work in a cleanroom environment per semiconductor protocol/requirements.
  • Able to wear all required clean room protective clothing and equipment for up to 8 hours per day (excluding breaks).
The pay range for this role in Livermore, CA is between $34.30 and $45.04. The pay range may differ in other locations. FormFactor maintains broad salary ranges for its roles in order to account for variations in education, training, skills, relevant work experience, business needs and market demands. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off. 
 
FormFactor is committed to providing a work environment where everyone is treated with dignity and respect. We are an Equal Employment Opportunity (EEO) employer and are committed to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, race, color, sex (including breastfeeding and related conditions), gender (including gender identity and gender expression), national origin, ancestry, sexual orientation, religion, physical or mental disability, marital status, registered domestic partner status, medical condition, military or veteran status, genetic characteristics or information, or any other legally protected characteristic. These protections extend to all employment and management decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations, and all other terms and conditions of employment.
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