Company Overview:
MACOM designs and manufactures semiconductor products for Data
Center, Telecommunication and Industrial and Defense applications.
Headquartered in Lowell, Massachusetts, MACOM has design centers and sales
offices throughout North America, Europe and Asia. MACOM is certified to the
ISO9001 international quality standard and ISO14001 environmental management
standard.
MACOM has more than 65 years of application expertise with
multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly
and test, and operational facilities throughout North America, Europe, and
Asia. Click here to view our facilities. In addition, MACOM offers foundry
services that represents a key core competency within our business.
MACOM sells and distributes products globally via a sales
channel comprised of a direct field sales force, authorized sales
representatives and leading industry distributors. Our sales team is trained
across all of our products to give our customers insights into our entire
portfolio.
IT Support Technician
Roles and Responsibilities:
- Troubleshoot and resolve user desktop issues
(hardware/software/access/security/business applications)
- Escalate issues to Tier 3 as needed
- Build, maintain, and deploy end-user system images on devices
- Manage all work in the service desk ticketing system
- Provide remote support for US & International offices
- Perform all work according to the defined process while keeping
pace with fast business growth
- Assist in developing and documenting improvements to current
processes
- Conduct one-on-one and small group training to end users on
supported technologies
- Assist in the ordering, receiving, storage, deployment, and
retirement of PC assets
- Work with third-party vendors to augment the functions of Internal
IT
- Travel periodically to company locations
Qualifications:
- Great interpersonal & customer service skills, and a good
team player
- 4+ years of related IT Support experience
- Windows 10 troubleshooting
- One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM,
LANDesk, KACE, etc)
- Good analytical problem-solving skills to isolate and resolve
problems
- Experience working from a help desk management system
- Able to lift and palletize heavy equipment. (PCs, monitors, and
printers)
- Strong verbal and written communication skills
- Ability to work independently and in teams reaching high levels
of productivity
- Comfortable switching quickly between tasks
- Demonstrates strong work ethic
- Ability to adjust to unforeseen challenges and think
independently to continue toward goal resolution
Other Special Skills:
- Office 365 experience
- iPhone & Android OS config & troubleshooting
- Windows 7/10 troubleshooting
- Macintosh support
EEO:
MACOM is an Equal Opportunity Employer committed to a diverse
workforce. MACOM will not discriminate against any worker or job
applicant on the basis of race, color, religion, gender, gender identity,
gender expression, national origin, ancestry, age, sexual orientation, marital
or civil partnership status, pregnancy, disability, genetic information,
veteran status, military obligations, or membership in any other category
protected under applicable law.
Reasonable Accommodation:
MACOM is committed to working with and providing reasonable
accommodations to qualified individuals with physical and mental
disabilities. If you have a disability and are in need of a reasonable
accommodation with respect to any part of the application process please call
+1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone
number and the position title and location in which you are interested, and
nature of accommodation needed, and we will get back to you. We also work
with current employees who request or need reasonable accommodation in order to
perform the essential functions of their jobs.