KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Description
Responsibilities
Initial time in technical product training is approx. 50%.
Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training.
Target time in the fab is approx. 20-40% once trained and certified.
Document technical work and create best known methods (BKMs).
Perform routine problem diagnosis and problem resolution for characterization, demos, field projects, down or inhibited tools.
Participate on service alert calls with field service engineers to help evaluate and resolve tool issues.
Assist product support managers with data and report preparation.
Owns small projects as defined by his manager.
Provides support during alpha phase, beta phase and field upgrades.
Contributes to service alert plan development.
Uses databases for the development of "plans of attack.
Documents any improvements need to knowledge data or systems.
Perform CSE assist with phone support or E-mail response. Respond and own L2 to L4 escalations with plan of action and on-site support.
Assist in the field for planned backfill to address business needs.
Qualifications
Bachelor's Level Degree, Master's Degree Preferred
A driven fast learner with the ability to understand how to service and troubleshoot advanced electro-optical-mechanical-software systems.
Able to work with minimal supervision and independently.
A high interest in solving problems and continuous improvement while working effectively with internal and external customers and in high-pressure situations.
KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.
Minimum Qualifications
Master's Level Degree , Bachelor's Level Degree or work experience of 1 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer