A FAE will be responsible for the proper testing of each product on the customer site. He secures the proper execution of the Final Acceptance Test (FAT) plan for each new tool and therefore guarantees the quality of our products. Once the FAT is achieved, he will continue to work in collaboration with the customer to facilitate the integration of the tool into the manufacturing line and be missioned to identify new business opportunities.
The principal roles include:
- Executing FAT plans (measurements, data analysis and result dissemination) while respecting key deadlines to guarantee that each new tool complies with well-defined performance specifications.
- Train the customer.
- Closely collaborating with the application team to identify new use cases
- Intelligence on customer needs & competition on the market
- Helping to improve the documentation
- Working with the Field Service Engineer team and engineering team on continuous improvement programs to enhance the product quality.
- Documenting any non-conformity detected at customer site
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